The core of McDonald's long-term strategy, known as the "Accelerating the Arches" plan, is centered on three key pillars: Digital, Delivery, and Drive-Thru. This framework leverages technology to enhance the customer experience, improve operational efficiency, and drive sales growth. Investments in a mobile app, self-order kiosks, and partnerships with third-party delivery services have been critical to this effort. The digital platform also supports a loyalty program that incentivizes repeat visits and provides data for more targeted marketing campaigns.
In a direct response to macroeconomic pressures and changing consumer behavior, particularly among budget-conscious consumers, McDonald's has recently prioritized its value proposition. A decline in visits from households with lower incomes prompted the reintroduction of its "Extra Value Meals," which are priced to offer a discount compared to purchasing items à la carte. This strategic pivot is intended to restore the brand's reputation for affordability and counteract a trend of customers trading down or out of fast-food altogether. The company is reportedly providing financial support to franchisees to ensure the success of these value initiatives. According to CEO,Chris Kempczinski ,"The Extra value meal is one of those things that's kind of in the McDonald's DNA. I mean when you drive into a McDonald's you say 'I want the number one or I want the number four.' And people have an expectation to see there to be a discount there."
Beyond its core business operations, McDonald's has also pursued strategies related to localization and menu diversification to connect with different markets. While a consistent core menu remains, the introduction of culturally relevant items like the McSpicy Paneer in India and the Teriyaki McBurger in Japan demonstrates a tailored approach to local tastes. This focus on menu innovation and limited-time offerings is used to generate consumer interest and drive sales surges.